FAQ's

What are your hours? What is your address?
We are open Monday through Saturday 10-6 and Sunday 10-4. On select holidays we are open 10-2.
We are located at 4120 Sunset Lane in Shingle Springs.
How can I contact you?
E-mail us at email@underthearbor.com OR message us on Facebook! www.facebook.com/underthearbor
Do you offer layaway?
Unfortunately due to a lack of space to be able to safely store and protect purchased items we no longer allow layaway's. 
Do you offer delivery?
Yes. We recommend J&F delivery at 916-204-2485
What is your return policy?
All sales are final, however, we strive to make each and every customer happy. If for any reason you are unhappy with your purchase please e-mail us at email@underthearbor.com and we will try our best to find a resolution.
Do you have a loyalty program?
Yes, in May 2016 we signed up with Five Stars Loyalty to offer our customers rewards for shopping with us. This FREE program is also a great way to keep in touch with our customers. To sign up we simply need your cell phone number. You will earn 1 point for every $1 spent. Every 150 points earns you rewards! You will also receive a text when we are having a special sale or event. Want to sign up? Just e-mail us/Facebook message your cell phone number and we will do the rest!
 
Do you offer consignment?
YES! For consignment, we will provide you with 50% of the selling price under a 90 day contract. (You may be able to receive a higher commission for handmade items, contact Ricky or Shannon for details.) Item(s) will be reduced 15% at 30 days and 30% at 60 days. (Additional reductions may apply during special events or sales.) If your item does not sell after 90 days, consignor must pick up item or item(s) becomes property of Under The Arbor.
*Please note we no longer consign item(s) valued under $25.00. If item is under $25, we may be able to buy your item(s) outright from you! E-mail us or stop by the store (please call first) to check if we can give you cash for your item(s)! *
  
What you will sell my item for?
You may also e-mail a picture of your item to us at email@underthearbor.com and we will respond usually the same day, no more then 3 days and let you know if we can accept your item and, if so, what we would sell it for. We can also come to your house free or charge (if you live local) and look at your items or even pick up items.
When do I get paid?
We process checks by the 5th of the following month after an item sells. The check will be held at the store. You may call any time and we can let you know if your item has sold. 
 
What items do you accept?
Please do not be offended if we do not accept all of your items. We may not accept items housed in a smoking or pet environment. We retain the right to decline items for consignment based on current inventory levels, your asking price, condition or past experience. We consign mainly furniture and select home decor. 
The following is a list of examples of accepted items:
(each item must be valued at least $25.00)
 
-Tables
-Chairs/barstools
-Chests/trunks
-Dressers
-Nightstands
-Armoires
-Bookcases
-Plant stands
-Fountains
-Pottery
-Unique decorative accessories
-Vintage items
-Mirror
-Lamps/clocks (battery or bulb must be supplied)
 
The following is a list of examples of non-accepted items:
 
-China/dishes
-Mattresses
-Womens/mens clothing
-Infant furniture
-Toys and games (unless wooden, brand new or vintage)
-Appliances
-Electronics
-Excercise equipment
-Paperback books
-Videos/CD's/tapes
-Candles (unless brand new)
-Power tools